1. RETURN PROCESS
Starting from the day you or a third party appointed by you (who is not the carrier) takes possession of the ordered good(s) you can return all items purchased on AERODANDY online shop within 14 days.
If you need to send items back to us, please make sure to follow the following instructions:
Contact us by e-mail before any return.
Please return the items fully in their original packaging to us; the purpose for this is to protect the goods from damage during transport on return.
The delivered goods may only be used for the purpose of examination – comparable to a fitting in a shop. We are entitled to demand compensation if there is any deterioration of the goods as a result of further use
The direct shipping costs for returning the goods are borne by you.
Always make sure that the package you send can be tracked.
Please hold onto the shipping document for future reference.
You may use the enclosed address label to return an order.
2. CANCELLATION INSTRUCTIONS
You have the following right of cancellation:
You are entitled to cancel this contract within 14 days without providing a reason. The cancellation/return period is 14 days from when you or a third party appointed by you who is not the carrier has taken possession of the goods.
To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of an unambiguous declaration (by e-mail).
To observe the cancellation period, it is sufficient to send us notification of the exercising of the right of cancellation prior to the expiry of the cancellation period.
Goods finished in accordance with customer specifications or goods which have been clearly tailored to the personal requirements of the customer (i.e. engraved items) are non-returnable. All engraved items of jewellery are specifically for final sale and have been engraved according to customer specifications. AERODANDY is not liable for errors that are the result of customer instructions or specifications.
Effects of cancellation
If you cancel this contract, we will return all payments received from you, including the shipping costs (with the exception of additional costs arising as a result of you choosing a different form of shipping to the standard, less expensive shipping offered by us), immediately and no later than 14 days from the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment as used by you during the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees for this repayment. We can refuse repayment until we have received the goods or until you have provided evidence that you have returned the goods, depending on which event is earlier.
You must send back the goods or hand them over to us without undue delay and no later than 14 days from the day on which you notified us of the cancellation of this contract. The deadline is met if you return the goods prior to the end of the 14-day deadline. The direct costs for returning the goods are borne by you. You must only pay for any potential loss in value of the goods if this loss in value is the result of unnecessary handling of the goods caused by checking the composition, properties and function of the goods.